Refund Policy

Last Updated: March 30, 2026

Your Success is Guaranteed

We are highly confident in the quality of our exam preparation materials. That's why we offer a comprehensive 100% money-back guarantee. If you use our study materials and fail your certification exam, we will refund your full purchase amount.

1. Eligibility for a Refund

To be eligible for our money-back guarantee, you must meet the following criteria:

  • You purchased the practice test from ExamQuestionsPro within the last 90 days.
  • You have attempted the real certification exam and failed within 30 days of purchasing our materials.
  • The exam you took must match the exact exam code associated with the materials you purchased.

2. How to Request a Refund

If you meet the eligibility requirements and wish to request a refund, please follow these steps:

  • Send an email to our support team within 14 days of receiving your exam results.
  • Include your order number and the email address used for the purchase.
  • Attach a clear copy (screenshot, photo, or PDF) of your official exam failure report showing your name, exam code, and the date you took the exam.

3. Exceptions

Our refunds are strictly applicable under the conditions mentioned above. Refunds will NOT be granted in the following scenarios:

  • You changed your mind or purchased the wrong exam by mistake and have already downloaded the material.
  • You did not actually attempt to take the real certification exam.
  • The name on the failure report does not match the name associated with your ExamQuestionsPro account.
  • It has been more than 90 days since your original purchase.

4. Processing Your Refund

Once we receive your refund request and verify your exam failure report, we will process your refund within 3 to 5 business days. The refund will be credited back to your original method of payment.

Please note that depending on your bank or credit card issuer, it may take additional time for the funds to appear in your account after we have processed the refund.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a request, please visit our contact page or reach out to our support team directly.